Ensure fast, safe and secure return of instruments from the outset
In cases of repairs, laboratory calibrations or wrong orders/deliveries, you will need to return your instrument(s) to us.
Because we value your time and strive to minimize possible downtime, we provide guidance to ensure that your request is registered and processed as soon as possible, sometimes even before we physically receive your return.
In order to guarantee that your returned device is proactively taken into consideration and handled according to safety standards, you might have to provide important information such as safety statement certificate for example.
The requirements for safe returns may differ according to device type or country legislation.
Please click the links below for specific and detailed product returns in:
For other countries, please contact your technical support or follow the guidelines to smoothly send back the instruments to your local organization.
